Thank you for purchasing our handmade soap. Due to the nature of our products, we do not accept returns or exchanges.
If you have any concerns or issues with your purchase, please contact us directly and we will do our best to address your issue.
Return Policy for Damaged Items
We strive to ensure that all orders are fulfilled with the utmost care. However, if you receive an item that arrives damaged, please follow the steps outlined below:
1. Inspect Upon Arrival: Upon receiving your order, carefully open the packaging and inspect the contents.2. Document the Damage: If you notice any damage to the items, please take clear photos of the damaged goods along with the packaging. This documentation is essential for processing your return or exchange.
3. Contact Us: Reach out to our customer service team within 7 days of receiving the damaged item. Please include your order number, a description of the damage, and the photos you have taken.
4. Return or Exchange Process: Once we receive your information, we will review the documentation and process your return or exchange as quickly as possible.
Thank you for your cooperation, and we apologize for any inconvenience this may have caused. Our goal is to ensure your satisfaction, and we appreciate your understanding in helping us resolve these issues efficiently.